Refund policy

Return Policy

It is essential that you familiarize yourself with all return terms and conditions. Please read all terms and conditions carefully.

🔴 The nature of virtual products

The products sold are completely virtual and presented through gaming systems.
The product cannot be returned or exchanged after purchase.

Due to the nature of these products, there is no chance of a refund. Once you have purchased a virtual product and have started using it, a refund will not be possible.

🚫 Non-Returnable Products

If the user selects the wrong product (for example: wrong server, game or quantity), no refund will be given.
Once a virtual product has been used in-game, it cannot be changed or refunded.
We are not responsible for purchases made by persons under the age of 18 and payments are not refunded.

Important: Returns are only possible in certain cases. If you are not sure whether you have selected the correct product, please contact support before placing an order.

🔧 Technical problems

If the product is not available for technical reasons, the user must contact the support service within 24 hours.
The support team will investigate the request and, if necessary, the product may be re-issued or the payment may be refunded.

If you encounter any technical issues, please contact customer support immediately. Our team will resolve the issue as soon as possible.

⏱️ Server latency and confirmation processes

Some products may require confirmation from the servers. This can take 5–30 minutes.
For this reason, the user must be patient if instant delivery is not possible.

Please be patient during delivery delays. Most of the time, this is just a minor delay related to server confirmation.

⚖️ Disclaimer

The site is not responsible for any bans, deletions, or penalties resulting from the use of the product within the game.
Purchases confirmed in the system cannot be changed after payment has been made.

We ensure that the product is presented accurately, but we are not responsible for the user's in-game activities.

🔞 Related to Persons Under 18

Legal Notice: Virtual products on our site are sold only to persons over the age of 18. Purchases made by users under the age of 18 are not accepted. If any person attempts to purchase a product while concealing that they are under the age of 18, we are not responsible and the payment will not be refunded.

If illegal activities related to purchases by a person under the age of 18 are detected, the appropriate law enforcement authorities will be contacted.